“Doubt is not a pleasant condition, but certainty is absurd.”
Hello! I’m a servant leader with strategic and tactical/delivery focus including experience and accomplishments building digital products, services and cx solutions, and highly effective, efficient design teams. I build teams with a focus on critical rational design, grow and empower team members, and marry business, technology, and design to drive value. I thrive in examining, understanding, and optimizing operating models and prize genuine collaborative relationships as key.
In recent days my focus is on leveraging the interplay of behavioral economics, decision theory, human-centered design, and critical thinking to understand the influences driving citizen needs and expectations, and ultimately to improve the experience of citizens interacting with public institutions. As a system-oriented thinker, I am compelled to unravel the complexities of public service delivery, investigating the dimensions of behavior/psychology, socio-economics, technology, and more.